ITIL Framework
CategoryOperations Framework
ITIL 4 is a framework of best practices guidance for IT Service Management (ITSM). Its primary objective is to ensure that an organization's IT services are aligned to the business needs and actively support them, acting as an agent for change and continual improvement.
Business Transformation Enabler
Service Design, Operation and Improvement
IT Infrastructure Library (ITIL) 4 provides organizations with comprehensive guidance for the management of their Information Technology in the modern economy.
The framework has evolved to provide an end-to-end IT Operating Model, covering the full delivery of technology-enabled products and services, and guiding how IT interfaces with the wider business strategy in the digital transformation world.
ITIL describes the key areas of IT Service Management, which include Strategy, Design, Transition, Operation and Continual Improvement. If IT services are launched, managed and supported in the appropriate way, the business will be more successful, suffer less disruption, reduce costs, increase revenue and achieve its business objectives.
Adoption of ITIL processes and practices enables a service provider to understand their entire IT service portfolio, to ensure that the services do facilitate the outcomes their customers want to achieve, and to manage all associated costs and risks.
